function guidelines

I am a very satisfied customer

  • Capital Pleasure Boats - Putting you first

    CPBS Promise Number 6

    To never stop improving our party boats. We understand that the main selling points of our business are the boats and for this reason we work hard maintaining them to a very high standard. Matt and the team are constantly re-fitting, re-designing and improving them so that you and your guests get the most possible enjoyment from your event.

  • Capital Pleasure Boats - Putting you first

    CPBS Promise Number 1

    Always provide the best possible customer service. We understand how important your function is and are there to help right from first contact, through the booking procedure, to the event itself and any after-event care.

  • Capital Pleasure Boats - Putting you first

    CPBS Promise Number 2

    To treat each function individually. Every event on our boats is different and needs to be tailored to your specific requirements. This keeps us on our toes but we feel it is vital to the success of your event and therefore your relationship with us.

  • Capital Pleasure Boats - Putting you first

    CPBS Promise Number 3

    To be value for money. We may not be the cheapest but we work hard to ensure that our hire rates are very competitive and that we provide a quality service in a fantastic venue. Similarly we are constantly checking our bar prices against the local competition to ensure neither you nor your guests suffer any nasty surprises at the bar once on board.

  • Capital Pleasure Boats - Putting you first

    CPBS Promise Number 4

    To adapt to your needs. We offer the widest range of catering, entertainment, bar and decor possibilities we can in order to create your ideal function, with minimal fuss and within budget. If you want something we don’t already offer then let us know, chances are we can source it for you, and if it works well you may find it added to our repertoire for next time!

  • Capital Pleasure Boats - Putting you first

    CPBS Promise Number 5

    To be as flexible as possible. It’s your party – we think you should choose as much as possible, from the times of your function and the piers from which we embark and disembark your guests, to whether or not to have food and what to cover the tables with. It’s all part of making it your event – not ours.

More CPBS Promises
Golden Flame Sundeck

Capital Pleasure Boats' Function Guidelines have been created in order to help ensure the smooth running of your party. Please read these in conjunction with the Terms and Conditions. You may also find our FAQ page helpful.

Set up/ clear away

  • We endeavour to allow up to 2 hours set up time at Temple pier before a function for organisers to set up and decorate, however this can not be guaranteed. Any clients requiring extra set up time are requested to book additional hours. Any additional time booked will be charged at the normal hourly rate.
  • Passengers permitted onboard during the set up time are restricted to people actually helping to set up. Any other passengers may be asked to disembark until the boat is ready for boarding.
  • Clients using a pier other than Temple pier are welcome to remain onboard and travel with the vessel to their chosen embarkation pier.

Promoted Events

  • All functions selling tickets should be promoted as over 21 events.
  • 10% discount is available on the boat hire for all promoters who have successfully qualified in the BIIAB Professional Award for Music Promoters*.
  • A 696 Promoters Risk Assessment form must be completed and returned to the office two weeks before your function date.

    • Embarkation

    • The vessel will endeavour to be ready for boarding 15 minutes before the requested embarkation time and passengers will not be permitted onboard before this time, regardless of the weather conditions. Organisers are requested to pass this information to their party to ensure they arrive at the correct time.
    • The vessel will leave the pier at the requested time and anyone not onboard will be left behind. CPBS will not be responsible for late passengers missing the function.

    Health and Safety

    • Due to the tidal nature of the River Thames the walkway to the pier can be steep at certain times of day. Our crew are always on hand to offer help to the elderly, very young, disabled or anyone else who may need assistance.
    • A safety announcement will be given by the captain of the vessel at the start of the function.
    • The vessel is under the captains control at all times.
    • To reduce the danger of slips and trips, we ask that drinks are not taken onto the dance floors.
    • It is recommended that appropriate low heeled footwear is worn when onboard any moving vessel.

    Reception Drinks

    • Reception drinks will be served in real glasses and set out on a table for passenger to help themselves when boarding.
    • Should clients wish to choose any other drinks from our bar tariff as reception drinks these will be set out in plastic glasses.
    • Clients wishing to save money by purchasing wine or champagne by the bottle will be provided with the bottle and plastic glasses and will be responsible for pouring and serving.

    Corkage

    • Clients are not permitted to bring their own beverages aboard except wine and champagne by prior arrangement only.
    • Corkage will be charged on any wine and champagne bought onboard at the current rates.
    • Corkage charges covers storage, chilling, pouring and serving wine, sparkling wine or champagne in real glasses.
    • Corkage is not permitted at weekend functions (Friday evening –Sunday)

    Glasses

    • All drinks from the bar are served in plastic glasses. Soft drinks, spirits and mixers, half pints of lager and wine are served in plastic tumblers, pints of lager are served in plastic pint glasses and champagne is served in plastic flutes. If a client requests real glass we require two additional bar staff to collect, wash and dry glasses, and these are billed to the client.
    • Real glasswear is dependant on passenger numbers.

    Bar Staff

    • If extra bar staff are required these are charged for the duration of the function plus 1 set-up hour and 1 clear-up hour, a total of 2 extra hours.

    Bar

    • On functions where more than 10% of guests will not be drinking alcohol, the office should be notified in advance of the booking as a surcharge will apply. Please see our Under 18's Policy if applicable.
    • Onboard Golden Jubilee and Golden Flame, one of the bars may remain shut or closed during the function if numbers and/or demand is low. Clients wishing to have both bars open for the entire function should liaise with the office at least one week before their function as a charge for extra bar staff may apply.
    • Clients who run an account bar and require a itemised receipt must request this from the Bar Manager at the beginning of their function. We regret that itemised receipts cannot be supplied once the bars have been closed.

    Catering

    • There is no requirement to have catering onboard our vessels.
    • Clients using CPBS caterers must order food for everyone onboard.
    • Should clients wish to use their own caterers then a surcharge will apply, the surcharge will apply to everyone onboard.
    • Under no circumstances does the own catering surcharge include ‘own beverages’. CPBS does not allow any drinks (soft or alcoholic) to be brought onboard.
    • On vessels equipped with a galley the surcharge covers use of galley, hob, microwave and some fridge space. It also covers waste disposal. For vessels without a galley the surcharge covers waste disposal.
    • Surcharge does not include use of any cooking utensils (pots, pans, wooden spoons etc), crockery, cutlery or linen.
    • If using the galley for own catering clients are responsible for clearing and tidying this area at the end of the function.

    Tables and chairs

    • Our tables are trestle tables which seat a maximum of 6 people, 3 per side. We have 10 of these tables which can be used on either Golden Jubilee or Golden Flame (Please note that when a buffet has been ordered, three of these tables are used to set out the food.)
    • In addition to any fixed seating, we have 68 blue buffet chairs for use on Golden Jubilee or Golden Flame.
    • Each booth on the Golden Star seats 6 people and 62 passengers can be seated at one time. Numbers for catering varies please check with the office.
    • Tables will be covered in paper banquet roll. Clients using CPBS caterers can request linen for an additional charge.
    • Clients requiring additional trestle tables or buffet chairs, round tables or gilt chairs can hire these in at cost.

    Entertainment

    • Clients wishing to provide their own entertainment onboard may do so for a surcharge.
    • If our equipment is used then a £250 damage deposit is taken (in addition to the hire charge), which is refunded at the end of the function as long as there is no damage to the equipment.
    • Noise limiters are fitted on our vessels in order to comply with current noise regulations and these are under the Captain's control at all times.

    Laying along side a pier

    • We are able to spend part of a function alongside a pier. This must be booked through the office at the time of confirming your function.
    • The time spent along side must be before 2300 hrs and is subject to availability and relevant pier charges.

    Payment

    • All invoices are payable in full 14 days before the function.
    • Any additional charges incurred during the function must be settled at the end of the function by card or cash. Cheques are not accepted at this time.
    • In the event of any accounts not being settled by the end of the function CPBS will invoice for the amount outstanding plus a 10% plus VAT administration charge.
    • Any payments made on a credit card will incur a 3% plus VAT surcharge. There is no charge for debit cards.

    General

    • In line with current legislation smoking is not permitted anywhere inside our vessels. Smoking is permitted on the open decks at the rear of all vessels. Passengers who continuously ignore crew orders to stop smoking inside the vessels may be put ashore early and CPBS will not be responsible for their lost function time or travel costs.
    • We regret the following are not permitted onboard under any circumstances:
      • Party poppers, silly string, confetti or table confetti or similar.
      • Dry ice, smoke or bubble machines.
      • Lit candles, sparklers, fireworks or similar.
      • Chewing gum.

    Lost and left property

    • CPBS is not responsible for any lost items on our boats.
    • Any items found after a function will be held for 7 days and must be collected from Temple pier by appointment. Items not collected after 7 days will be discarded.
    • Unfortunately we can not allow clients to leave anything on the vessel after their function, all equipment and any other items must be removed before you disembark.

    Disembarkation

    • The boat will endeavour to arrive at the chosen disembarkation pier 15 minutes before the end of the function which is when the bars will close. Passengers will then have 15 minutes to finish their drinks and disembark. All passengers must be disembarked by the end of the function.
    • Passengers delaying the end of the function will incur additional hourly charges at the appropriate rate and these will be billed to the organiser.

    *10% discount for BIIAB Professional Award for Music Promoters cannot be redeemed in conjunction with any other offer.

    Updated May 2011

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